Customer Care

After-sales management

Bronzaji: easy, comfortable and simple …. in every sense!!!

You will always be assisted, both in the purchase phase and after; if you need information or you are not satisfied with your items, have no fear! call us at the toll free number 800-090183 and we will do everything to meet your needs.

Return Policy

If, for any reason, you are not satisfied with your order, you may return the item within 10 working days from the moment in which you receive it (the working days will start to be calculated from the moment the item is delivered). The products should be sent intact within 10 working days of the receipt date, after having communicated your intentions of returning one or more items to our Customer Care service. Our after-sales manager will contact you and provide you with all the necessary information in order to send the items to our head office, helping you out as much as possible and dealing with the carrier according to your needs. Please take note that the shipment costs will be paid by you, except in cases where the received product was faulty (it will be necessary to show the defect by means of a photo).

Return Policy Conditions

To return items, follow these easy conditions so that the order amount paid can be reimbursed to you:

• Inform us of your intention to return an item by the tenth working day from the date of delivery. If the communication is not provided by this time, your request will not be considered.
• Send the products in one parcel and possibly in their original box. We will not accept returns relevant to the same order but sent at two different times.
• Send the items and do not use or damage them.
• Return the items together with the guarantee seal (link o pop up con immagine). Therefore, if you want to try an item, do not remove the guarantee seal: the returned items without this seal will not be accepted.

Bronzaji will reimburse you for the amount paid for the purchase except for the shipment costs.

Non-acceptance of Bronzaji returns

In the event that the above-listed conditions are not followed, or if the returned items are damaged or used, Bronzaji reserves the right not to accept them. In that case, you can decide to take back the purchased items, but you will pay the shipment expenses. After this shipment, it will not be possible to return the items again.

Reimbursement

The reimbursement of the total amount of items will be carried out within 30 days from the item receipt date. The reimbursement time will vary according to the payment method you have used and precisely as follows:

• Credit card: technical time to be reimbursed depends on the Credit Institute that issued your card. However, the date of the re-crediting value will not change as regards the debit date. As soon as the reimbursement is carried out, we will send you communication via email.
• Paypal: the reimbursement will be carried out directly to your Paypal account and will be visible immediately, Paypal will send you communication of the reimbursement and later our Customer Care service will contact you by email .
• Bank transfer: in this case, you will be contacted by our Customer Care service, which will ask you for your bank data to carry out the credit of the paid amount. The technical time to be credited the amount on your current account depends on the procedures of your bank.